FAQ & Contact


How long will my order take to arrive?

For domestic orders within Poland, it should take up to one week , but things like public holidays and busy times at the post office can slow that down, so we appreciate your patience. Internationally, sometimes the orders need to travel across the world or to isolated areas, so give it between two to four weeks to show up.


Can I get a refund?
We can’t do refunds for things like imperfect packaging or minor scuffs that inevitably happen during the shipping process. If you want to get your hands on perfect stock, your best bet is to pick up a record at one of our shows. If your record doesn’t work or sounds whack fill out the contact form below.


Do you track orders?
Yes! You will receive a notification email when your order has shipped including a tracking number, so you can track its progress all the way to your door.


What determines postage rates and customs fees?
Shipping rates are determined individually based on the weight and customer location.  Import duties, taxes, and charges are not included in the item price or shipping cost. These are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be.


OK, I still want to get in contact.
For order enquiries please write to store@digaponyrecords.com
For label enquiries hit up contact@digaponyrecords.com